To prevent mail fraud, all claims for a missing item must be made within five (5) days of USPS confirmation that your package has been delivered or twenty-one (21) days of the purchase date; whichever occurs first.
To open a claim for a missing item, please submit pictures and the weight of your package to firstname.lastname@example.org with a detailed description.
We reserve the right to refuse claims that have been made outside of 5 days for delivered items and 21 days for missing packages. Theft and mail fraud will not be tolerated and will be prosecuted fully under state & federal law.
Please allow 1-3 days for order processing and verification. Items are shipped from our Ohio fulfillment facility every Monday, Wednesday & Friday. The cutoff time for your item to be shipped is 6pm ET of the evening before. Items that do not make the cutoff time will be packed in time to go out the next shipment day.
Note: Our fulfillment facility is closed on all major national US holidays.
We are not responsible for any lost, stolen, or damaged shipments. We are not responsible for any packages confirmed as DELIVERED by the shipping carrier. We are not responsible for any packages stolen from a home, mailbox or place of work.
All Priority shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier.
In the case of preordered items, they will ship as posted on the item's product page. We are not responsible for delays in shipping caused by our supplier, international/domestic carrier, acts of God, etc.
Orders containing preordered products will ship once the corresponding shipment for the preordered item has arrived plus 1-3 days for order processing.
We are not responsible for delays in processing, delivery, shipping, changing pickup/delivery times and other services provided by the United States Postal Service.
We cannot and will not change or intercept a package to alter the delivery.
Please note, all online orders are required to have a matching billing address. Addresses that do not comply, will not be processed.
Due to volume, we are unable to combine shipping on multiple orders.
Returns will be accepted for up to 14 days of customers receipt or tracking number on unopened and unworn items. For returns, customers will be granted an online store credit equal to the amount of item(s) returned, minus a $2 restocking fee. Return shipping will NOT be reimbursed.
If your package has been returned by USPS due to delivery issues, the package must return FULLY to our fulfillment center before we will authorize a partial refund for the amount paid minus the cost of shipping.
All Exchanges must be of equal or lesser value. If the exchange is of lesser value, an online credit of the difference will be provided.
WE DO NOT ACCEPT OPENED OR WORN ITEMS. WE DO NOT ACCEPT INTERNATIONAL RETURNS. WE DO NOT ACCEPT RETURNS ON SALES ITEMS. ALL SALES ON SALE ITEMS ARE FINAL. IF SALES OR OPENED ITEMS ARE RETURNED, THE PACKAGE(S) WILL BE REFUSED, WHICH CARDS FOR ALL PEOPLE WILL NOT BE HELD RESPONSIBLE FOR.
To properly return item(s), please include the following form with your return/exchange: Order Number, Your Full Name
Returns/exchanges without proper documentation cannot be accommodated.
Please address all returns/exchanges to the following address:
CFAP Customer Service
5709 Westbourne Ave
Columbus, OH 43213
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